Best Time Entertainment
Reviews and Complaints
This is a scam !! Beware!!
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Verified Reviewer | Los Angeles, CaliforniaSold us unauthorized/overpriced tickets that we no longer wanted
Misleading web site
Misrepresented tickets for sale
Misleading prices/additional costs added on
Best Time Entertainment III = Worst Time Ever!
Best Time Entertainment vastly overcharged me for Wicked tickets.
This is super embarrassing, but I got suckered, and I thought everyone would like to know.
In late August I saw that the show Wicked was coming to the Paramount theater in Seattle. I went online to Google and typed "Wicked Seattle" and clicked on the first search result – http://wickedtour.net
Even though the site is sparse, has no official graphics, etc. for some reason I thought it was official, and clicked to buy tickets to a matinee performance on Sunday October 28. I bought 8 tickets so we could take the entire family and make this a real experience that we could enjoy. My small children would be seeing the show for the first time and I wanted it to be memorable. WickedTour.net apparently uses the ticket sale services from www.besttimeentertainment.com. Needless to say, their name is ironic given what actually happened.
The seat prices were very expensive. I couldn't afford the ones near the orchestra so I opted for the mezzanine. Knowing there were three mezzanines I thought I was safe choosing the mezzanine as it was the first one. They said the seats would be somewhere between rows A-Z in the mezzanine. I paid $173 per ticket (~$30 of which was a service fee). My tickets came a few weeks later and I didn't bother to look at them. The day of the show, we arrived at the theater only to find we were in Row V in the third mezzanine. Needless to say, we were in the nosebleeds, only a few rows from the very last row in the theater. The experience was definitely not what I was expecting. I looked at the tickets and saw they had a $43.75 face value (in small type). After the show, I wondered what had happened and how I could have gotten so confused. Did they send me the wrong tickets?
After some investigation I realized that I had not in fact bought my tickets from the official box office, and I'd paid 4x+ the price I should have. Getting ripped off for $1000 sucks. But having my kids first experience with Wicked be sub-optimal was the real bummer. I can't retake them to the show for the first time. I realize that given the storm, and all the things affecting humanity, there are far worse problems to have than having $1000 to lose to a scammer, and sitting too far away from a fancy broadway show. That said, this was a non-trivial amount of money and was going to be our single big family experience of the fall where we go do something big.
I called Erik Schultz at Best Time Entertainment. I asked him for a refund. I didn't even want the face value. Just the huge markup. He said no. Made it clear that "Mezzanine" meant all three mezzanines as the row lettering spans all three of them, and that they had a disclaimer on their site making it clear that they resell tickets, and are not affiliated with the official box office, etc. He also made it clear that he had nothing to do with the folks who operate wickedtour.net who's SEO techniques put them above the official box office for the show.
Is this legal? Yeah. I'm guessing it is. But is it honest? No. Not in the least. These guys use social engineering to make me think I'm on an official site, getting good seats, at a good price, and then screw me so they can harvest rapacious markups. And of course, I won't know this is an issue until the tickets arrive, which is relatively close to the show. And in my case, I didn't realize I got ripped off until after the show. The guy at Best Time basically told me "tough" and it was my fault for not understanding what I had bought.
I hope everyone will be incredibly careful clicking on any sites that look sort of like the official site for a big event, and not assume that the first result is always the best. Furthermore, I advise everyone to avoid Best Time Entertainment at all costs. How this guy sleeps at night, I don't know.
Overly Overpriced Ticets
Deceptive polices, beware.
Extremely overpriced tickets!
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I also bought tickets from Best Time Entertainment. As I realized I had *** seats for the Jersey Boy's, I started talking to other people who had the same thing happen to them.
Call and complain to the Attorney Generals Office. The more people that complain they will investigate. I did finally call my own Attorney and Best Time Entertainment. I did get a refund for 2 tickets at 210.00 each.
The face value was 34.00...DON'T USE THIS COMPANY THEY ARE A SCAN AND RIP OFF.... :(